TERMS AND CONDITIONS OF THE ONLINE STORE alfathrust.pl

The business entity conducting commercial activity through the online store available at www.alfathrust.pl is Alfa Corporations ltd., with its registered office at Pl. Wladyslawa Andersa 3, 11th floor, entered into the Register of Entrepreneurs of the National Court Register maintained by District Court in Poznan – Nowe Miasto and Wilda in Poznan, 8th Economic Department of the National Court Register, under KRS number: 0001115159, holding the Tax Identification Number (NIP): 7831907640 and the National Business Registry Number (REGON): 529113163. Hereinafter in these Terms and Conditions, this entity shall be referred to as the “Seller.”

The Seller has established an electronic point of contact for the purpose of handling communications addressed by authorities of European Union Member States, the European Commission, and the European Board for Digital Services. Such communications may be directed via the following email address: contact@alfathrust.pl. The same channel may also be used by Customers who wish to contact the Seller directly and without undue delay.

Additionally, the Seller can be contacted via traditional mail sent to the correspondence address indicated above, through the contact form available on the Store’s website, or by telephone at +48 572 603 631, during the Seller’s working hours, i.e., Monday to Friday, between 8:00 AM and 4:00 PM (calls charged according to the applicable rates of the telecommunications provider used by the Customer). Communication with the Seller may be conducted in either Polish or English.

§ 1 GENERAL PROVISIONS

  1. For the purposes of these Terms and Conditions, the following definitions shall apply:
  1. TERMS AND CONDITIONS – refers to this document which sets forth the rules governing the use of the Store;
  2. CUSTOMER – any natural person, legal person, or organizational unit without legal personality that has legal capacity under applicable law and, acting in accordance with these Terms and Conditions, places an order via the Store;
  3. CONSUMER – a Customer being a natural person who enters into a legal transaction with the Seller that is not directly related to their business or professional activity;
  4. PRODUCT – a tangible movable item offered for sale via the Store, which is the subject of a Sales Agreement;
  5. SALES AGREEMENT – a contract of sale within the meaning of the provisions of the Polish Civil Code, concluded remotely between the Seller and the Customer, the subject of which is the purchase of a Product through the Store’s online platform;
  6. STORE – the online platform available at www.alfathrust.pl, through which Customers may place Orders;
  7. ORDER – a clear and affirmative declaration of intent made by the Customer, aimed at concluding a Sales Agreement, indicating the selected Products and their quantity.
  1. The Store operated by the Seller offers Products available in its current assortment, enabling Customers to place Orders electronically. A Product may be purchased after prior registration and logging into the Customer’s account, or by completing the Order form without logging in. Browsing the Product catalog on the Store’s website is free of charge and does not require account creation.
  2. The sale of Products is conducted exclusively via the Internet between the Customer as the buyer and the Seller.
  3. Every Customer placing an order through the Store is required to read and accept the content of these Terms and Conditions prior to making a purchase.
  4. To ensure efficient communication and access to necessary information, it is recommended that both current and prospective Customers first consult the informational tabs available on the Store’s website.
  5. Before using the Product, the Customer is obliged to review the information provided on the product label, particularly regarding usage and care instructions. The Seller shall not be liable for any damage resulting from improper use or maintenance of the Product – such cases shall not be grounds for complaint.
  6. The Seller permits the exchange of a purchased Product for another item, provided the intention to exchange is communicated within 14 calendar days from the date of receipt of the Order. The Customer shall bear the cost of shipping the Product back to the Seller. In the event of an exchange, the Customer shall bear the cost of returning the original Product, and the Seller shall charge standard shipping rates for the delivery of the replacement Product. If the new Product selected has a different price, the Customer shall either pay the price difference or, if the new Product is cheaper, the Seller shall refund the overpaid amount. The exchange process requires the prior completion of the form available on the Store’s website. Exchange is not available for customized Products.
  7. Providing incorrect sizing or measurements by the Customer does not constitute grounds for a complaint.
  8. These Terms and Conditions were originally drafted in Polish and subsequently translated into other languages. In the event of any discrepancies between the Polish version and any translation, the Polish language version shall prevail and be considered binding.

§ 2 TECHNICAL REQUIREMENTS FOR PLACING ORDERS

  1. In order to use the functionalities of the Store, the device used by the Customer must meet the following minimum technical requirements:
  1. an active Internet connection;
  2. an installed and properly configured web browser with JavaScript and cookies enabled – it is particularly recommended to use one of the following versions:
  • Samsung Internet (version 10 or newer),
  • Microsoft Edge (version 17 or newer, with support for ActiveX, JavaScript, and Cookies),
  • Mozilla Firefox (version 70 or newer),
  • Opera (version 60 or newer),
  • Google Chrome (version 70 or newer),
  • Safari for iOS (version 12 or newer);
  1. a current, active, and correctly configured e-mail address;
  2. a screen with a minimum resolution of:
  • 360×640 pixels for mobile devices,
  • 768×1024 pixels for tablets,
  • 1366×768 pixels for desktops or laptops;
  1. active support for cookies and JavaScript technology;
  2. access to software capable of opening files in PDF format.
  1. Use of hardware or software that does not meet the above requirements may result in limited functionality or improper operation of the Store. In such cases, the Seller shall not be liable for any disruptions in the provision of services, including those that occur during the ordering process.
  2. The Seller ensures that all product reviews available in the Store originate exclusively from individuals who have purchased the reviewed Products. For this purpose, access to the review form is granted only to Customers with an active user account on the Store, with a record of having purchased the relevant Product. Customers who make purchases without registration receive an individual review link in the order confirmation email.
  3. No automated decision-making mechanisms, as defined by applicable law, are used within the operation of the Store. However, the Seller may employ profiling for the purposes of direct marketing. Such profiling does not impact the ability to enter into an agreement or access services. Profiling may result in, for example: the granting of a discount, provision of a promotional code, presentation of personalized product offers, or proposals for more favorable commercial terms. The decision to take advantage of such offers lies entirely with the Customer.
  4. The Seller makes every effort to ensure the continuous and uninterrupted operation of the Store. In the event of technical errors or faults, the Seller undertakes to resolve them as promptly as possible. The Seller also reserves the right to temporarily suspend access to the Store to carry out necessary maintenance work.
  5. Customers may subscribe to the Store’s newsletter, through which they will receive periodic commercial and promotional information regarding the Seller’s products or services. Subscription is made by entering an e-mail address into the form available on the Store’s website and providing consent for the processing of personal data for this purpose. Each newsletter message includes information about how to unsubscribe, including a link allowing for immediate cancellation. The Customer may unsubscribe at any time, without providing a reason and without incurring any costs – either by clicking the unsubscribe link in the message or by sending a corresponding statement to the e-mail address indicated in the introductory section of these Terms and Conditions.

§3 CONTENT SAFETY WITHIN THE STORE

  1. Clients are strictly prohibited from placing any content on the Store’s website that is unlawful or in violation of these Terms and Conditions, regardless of the form in which such content is published. In particular, the following materials shall be deemed prohibited content:
  1. content unrelated to the Store’s subject matter – all communications should pertain to the assortment offered by the Seller, its use, or other matters related to the Store’s operations;
  2. comments regarding technical issues concerning the Store’s operation – such matters should be reported directly via the email address provided by the Seller;
  3. content containing hyperlinks to external websites, files, or sources;
  4. promotional, advertising, or marketing content published without the Seller’s prior consent – this includes sales offers, promotion of services, products, campaigns, or fundraising efforts;
  5. content aimed at committing illegal acts, particularly fraud or attempts to extract funds from other users;
  6. incitement to or glorification of violence toward people, animals, or other living beings;
  7. promotion of totalitarian ideologies, including fascist or other oppressive systems;
  8. content encouraging or praising hatred, risky, or dangerous behavior;
  9. content violating the personal rights of third parties, including defamatory, offensive, or insulting statements;
  10. use of vulgar or otherwise offensive language;
  11. any other content that violates applicable laws, societal norms, or standards of decency.
  1. The Seller reserves the right to moderate or remove content that violates the above provisions without any obligation to inform the Client who posted such content. Publishing content in breach of these Terms may result in the imposition of sanctions outlined herein, including blocking access to the Store, deletion of the Client’s account, or denial of the ability to place orders.
  2. If a Client becomes aware that specific content published on the Store’s website is illegal or violates these Terms and Conditions, they have the right to report such content to the Seller. Reports must be submitted electronically and must include:
  • a precise indication of the content being reported,
  • a justification for the request for its removal,
  • identifying details of the reporting person.

Anonymous reports will not be considered.

  1. The Seller shall review the report within 14 days from the date of receipt. The reporting Client will be informed of the decision via email or in writing, depending on the contact method specified in the report.
  2. Following the review, the Seller may decide either to remove the reported content or to leave it unchanged on the Store’s website.
  3. Both parties shall have the right to appeal the Seller’s decision within 14 days of receiving its justification. The decision issued as a result of the appeal process shall be final and not subject to further review.

§ 4 CUSTOMER ACCOUNT REGISTRATION

  1. Creating a user account in the Store is entirely free of charge and voluntary — it is not a mandatory condition for making a purchase.
  2. The registration process consists of correctly completing the registration form, in which the Customer provides their email address, accepts the current version of the Terms and Conditions, and consents to the processing of personal data to the extent necessary for the fulfillment of Orders. A confirmation message containing a password for the first login will be sent to the provided email address. Upon receipt of this message, a contract is concluded between the Customer and the Seller regarding the operation of a user account in the Store.
  3. After registration is completed, logging into the account is done using the credentials provided in the registration form or as modified at the Customer’s request. Upon first login, the Customer is required to complete the personal data necessary for the processing of Orders.
  4. The Customer may terminate the user account at any time by submitting a notice of termination electronically to the email address specified in these Terms and Conditions, including identifying details of the account, or by selecting the account deletion option in the account settings. Termination cannot be effectively carried out if the Seller is in the process of fulfilling an Order placed by the Customer — in such a case, the termination becomes effective upon completion of the given Order.
  5. The Store also allows the placement of Orders without the need for registration or login. In this case, the Customer must complete the Order form each time, providing the necessary data to conclude and perform the Sales Agreement: full name, email address, telephone number, and delivery address. Additionally, the Customer must accept the current version of the Terms and Conditions and consent to the processing of personal data to the extent necessary to fulfill the Order.
  6. The Customer is prohibited from using accounts belonging to other users or sharing their own account with third parties. Violation of these rules may result in termination of the account agreement by the Seller, temporary suspension of the Customer’s account, or other sanctions provided for in these Terms and Conditions.

§ 5 ORDER PLACEMENT PROCEDURE

  1. The information regarding available Products presented on the Store’s website constitutes an invitation to make an offer within the meaning of Article 71 of the Polish Civil Code and does not constitute a binding offer as understood under civil law.
  2. By placing an Order in the Store, the Customer is submitting an invitation to enter into a sales agreement concerning the selected Products. The ordering process begins with reviewing the Product description, which contains detailed information about its characteristics, estimated delivery time, availability, price, payment methods, and delivery options. In order to complete the Order, the Customer is required to provide or confirm their shipping details. Prior to final submission of the Order (by clicking the “Order and Pay” button), the Customer declares that they have read the Terms and Conditions and consent to the processing of personal data necessary to fulfill the Order.
  3. Once the Customer clicks the “Order and Pay” button and the Store displays a confirmation message, the sales agreement between the Customer and the Seller is deemed concluded. If the Customer interrupts the purchasing process and exits the Store prior to confirming the Order, no contract is concluded.
  4. To place an Order, the Customer selects Products available in the Store, chooses the delivery method and payment option, and provides a delivery address. Products are added to the shopping cart by clicking the appropriate button next to each item.
  5. Some Products in the Store may offer personalization options. The Customer may choose certain parameters from a list of available options, which may result in an automatic update of the Product’s price. The personalized Product can then be added to the cart, and the ordering process continues as described above.
  6. If fulfilling the Order proves impossible due to the Product being out of stock, unavailable from the Seller’s suppliers, or due to other justified reasons, the Seller is obliged to inform the Customer of this fact within no more than fourteen (14) days from the date the Order was placed. The Customer may then decide whether to agree to an extended fulfillment period proposed by the Seller or to withdraw from the agreement. If the unavailability concerns only part of the Order, the Customer will be informed of its current status and may choose to:
  1. proceed with a partial fulfillment of the Order — covering only the available Products,
  2. cancel the entire Order — which shall be considered a withdrawal from the agreement.
  1. In the event of withdrawal from the agreement, the Seller shall promptly refund the Customer the amount corresponding to the purchase price. Information about Product unavailability and the available options will be sent to the email address provided by the Customer in the Order or registration form. If the Customer fails to respond within seven (7) days from the date the notification is sent, the unavailable portion of the Order will be automatically cancelled.

§ 6 PRODUCT PRICES & PAYMENT METHODS

  1. The price displayed alongside a Product at the time the Customer places an Order constitutes the applicable and binding price. All listed prices include VAT, where applicable based on the delivery location, but do not include delivery costs, which are calculated separately. The final price may reflect individual discounts or promotional offers automatically applied to the Customer, as specified in the Order summary.
  2. Delivery of the Product to the Customer is carried out using one of the following delivery methods offered in the Store:
  1. courier service;
  2. postal service via Poczta Polska;
  3. delivery to an InPost parcel locker.

Detailed information regarding delivery costs is presented to the Customer prior to the final confirmation of the Order.

  1. Delivery charges are calculated proportionally based on the delivery method selected by the Customer, the type of Product ordered, and are disclosed during the Order placement process.
  2. The Seller enables the Customer to pay for the purchased Products using one of the following payment methods:
  1. electronic payment or payment by card via the Tpay system, operated by Krajowy Integrator Płatności S.A.;
  2. payment through electronic wallets (e.g. Google Pay, Apple Pay), operated by Tpay;
  3. payment in the form of credit, installments, or deferred payment via by card via the Tpay system, operated by Krajowy Integrator Płatności S.A., provided by Tpay system, operated by Krajowy Integrator Płatności S.A.;
  4. payment on delivery — by cash or card, depending on the technical capabilities of the delivery carrier.
  1. If payment is not received and registered by the Seller within 48 hours from the moment the Order was placed, the Seller reserves the right to cancel the Order.
  2. Delivery of the ordered Product shall take place within the timeframe confirmed by the Customer at the moment of Order confirmation, but no later than 30 days from the conclusion of the contract. The estimated processing and shipping time is indicated on the individual Product page.
  3. In certain cases — such as when the Customer exceeds a specified Order value threshold or the Product is subject to a special offer — the delivery cost may be covered by the Seller. The Customer is always informed of such conditions before placing the Order.
  4. The Seller may introduce time-limited promotions allowing Customers to use a discount voucher by entering a promotional code in the cart and confirming it using the “Add” button. Upon successful verification, the system will automatically apply the conditions specified in the voucher — which may result in a price reduction, additional benefits, or modifications to the Order in accordance with the voucher’s terms.
  5. In the event that a shipment is returned to the Seller due to non-collection by the Customer — regardless of the selected delivery method — it shall be stored at the Seller’s premises at the Customer’s expense and risk for a period of 7 days. During this period, the Seller will issue a notice to the Customer requesting collection and specifying a deadline. If the shipment is not collected within the specified period, the Seller reserves the right to withdraw from the contract, dispose of the shipment at the Customer’s expense, resell the Product, or pursue reimbursement of the return, storage, and handling costs, including appropriate compensation.

§ 7 COMPLAINTS PROCEDURE

  1. The Seller undertakes to deliver to the Customer a Product that is free from defects and compliant with the concluded contract, and to properly fulfill obligations arising from any concluded service agreements.
  2. In the event of detecting any defects in the delivered Product, the Customer is entitled — at their discretion — to exercise rights under the warranty (if provided) or under statutory liability for non-conformity (statutory warranty), which applies regardless of the warranty. These two legal regimes are independent of one another.
  3. The Seller is liable for any lack of conformity of the Product with the contract that existed at the time of delivery and which becomes apparent within two years from that date, unless the period of usability has been defined as longer.
  4. It is presumed by default that any non-conformity revealed within two years from the delivery date already existed at the time of delivery — unless proven otherwise or the presumption is inconsistent with the nature of the Product or the nature of the non-conformity.
  5. In relations with Consumers, the Seller is liable both under statutory warranty and contractual liability for the quality of services provided. This liability does not apply to other Customers.
  6. The Customer should inspect the condition of the Product promptly upon receiving the shipment. Any transport damage must be reported no later than within 14 days from delivery to allow the Seller to file a complaint with the shipping company.
  7. If defects in the Product or improper performance of the service are discovered, the Customer has the right to file a complaint, describe the identified deficiencies, and — if possible — document them. Complaints may be submitted electronically or in writing to the Seller’s address.
  8. The Seller undertakes to review the complaint within 14 days from its receipt and to inform the Customer of the resolution method — via email, letter, or another durable medium.
  9. If a Product is found to be non-compliant with the contract, the Customer may demand that it be repaired or replaced. If the Customer’s request would incur excessive costs or is not feasible, the Seller may offer an alternative solution. Only when repair or replacement is impossible or unreasonably burdensome may the Customer request a price reduction or withdraw from the contract.
  10. The Customer is entitled to a price reduction or withdrawal from the contract in particular when:
  • the Seller has refused to bring the Product into conformity with the contract;
  • the Seller has failed to do so within the required time;
  • the Product remains non-compliant despite previous attempts to restore conformity;
  • the non-conformity is significant;
  • the circumstances or the Seller’s statements indicate that bringing the Product into conformity within a reasonable time or without excessive inconvenience will not be possible.
  1. The amount due from the price reduction must be refunded to the Customer immediately, no later than 14 days from the date of receipt of the relevant statement.
  2. The Customer cannot withdraw from the contract if the detected non-conformity is minor. The significance of the non-conformity is presumed unless proven otherwise.
  3. The Seller is obliged to perform the repair or replacement within a reasonable time after being notified by the Customer, without causing excessive inconvenience, taking into account the nature of the Product and the purpose for which it was purchased.
  4. The Seller shall bear the costs of restoring the Product to conformity with the contract — including delivery, labor, materials, and reshipping costs.
  5. The Customer is obliged to make the Product available for repair or replacement.
  6. The collection of the defective Product by the Seller shall be carried out at the Seller’s expense.
  7. The Seller does not accept shipments sent with cash-on-delivery.
  8. In justified cases, the Seller may waive the requirement for physical return of the Product and rely solely on a photographic assessment submitted by the Customer.
  9. The Customer shall not incur any costs for ordinary use of a Product that is subsequently replaced with a defect-free one.
  10. In the event of a valid withdrawal from the contract, the Customer must return the Product without undue delay, at the Seller’s expense.
  11. The full price paid by the Customer shall be refunded no later than within 14 days of the Product being received back or proof of its return being provided. The refund shall be made via the same payment method used by the Customer unless the Customer explicitly consents to a different, cost-free refund method.
  12. In case of a dispute between the Customer and the Seller concerning the rejection of a complaint, the Consumer is entitled to use out-of-court dispute resolution methods — such as mediation or arbitration. For this purpose, the Customer may submit a request to the appropriate institution — a list of such entities is available on the website of the Office of Competition and Consumer Protection (www.uokik.gov.pl).
  13. A Customer who is not a Consumer is obliged to immediately inspect the Product upon delivery. In the absence of any objections at that time, the Product is deemed to have been delivered in accordance with the contract.

§ 8 RIGHT OF WITHDRAWAL FROM THE CONTRACT

  1. A Customer who is a Consumer has the right to withdraw from the concluded contract without providing any reason, within 14 days from the date of receipt of the shipment. To exercise this right, the Customer must submit a declaration of withdrawal from the contract and return the Product to the Seller. The Customer may use the model withdrawal form provided as an annex to these Terms and Conditions. The withdrawal deadline is deemed met if the declaration is sent to the Seller’s correspondence or electronic address, as specified in the Terms and Conditions, no later than on the last day of the 14-day period. Upon receiving the declaration by email or post, the Seller will promptly confirm its receipt by sending a message to the Customer’s email address. Any declarations submitted after the above deadline shall have no legal effect.
  2. The Product should be returned in an undamaged, complete condition and without visible signs of use, unless any modifications were necessary within the scope of ordinary management, i.e., to the extent required to check the Product’s features and functionality. The Customer is liable for any decrease in the Product’s value resulting from usage exceeding this scope.
  3. In the case of a returned Product that is incomplete or shows signs of use beyond ordinary handling, the Seller reserves the right to reduce the refund amount by the value of any damaged or missing component.
  4. The right of withdrawal does not apply to contracts in which the subject of performance includes, among others:
  • a Product made to individual order or tailored to the Consumer’s personal needs;
  • a Product delivered in sealed packaging which, once opened, cannot be returned due to health protection or hygiene reasons;
  • Products that, by their nature, become inseparably mixed with other items after delivery.
  1. The Product must be returned no later than 14 days from the date of withdrawal from the contract and should be sent to the Seller’s warehouse address indicated in the Terms and Conditions. Returns must be sent to the designated warehouse address (Fulfilio Sp. z o.o., Ul. Łubińska 10, 05-532 Łubna) as specified in the Return Policy. The cost of returning the Product shall be borne by the Customer and is non-refundable.
  2. In the event of a valid withdrawal from the contract, the Seller shall reimburse the Customer for all payments received, including the initial delivery costs, without undue delay and no later than 14 days from the receipt of the withdrawal declaration.
  3. The refund shall be made to the bank account from which the payment was originally made, unless the Customer explicitly agrees to another refund method that does not generate additional costs for them.
  4. The Seller reserves the right to withhold the reimbursement until the Product is returned by the Customer or until proof of return has been provided—whichever occurs first.

§ 9 PERSONAL DATA

All issues related to the protection of Customers’ personal data by the Seller are governed by the Privacy Policy and the Cookie Policy, which are available on the Store’s website.

§ 10 COPYRIGHTS

The Terms and Conditions and all materials posted in the Store, including but not limited to photos and product descriptions, are protected by copyright under the Act of February 4, 1994 on Copyright and Related Rights. Any copying, reproduction, distribution or development of this content, in whole or in part, using any methods, tools or techniques, without the prior written consent of the Seller, is prohibited and constitutes a violation of copyright.

§ 11 FINAL PROVISIONS

  1. Each Product sold by the Seller shall be confirmed by a sales document, such as a VAT invoice or other settlement document in accordance with applicable tax regulations. The VAT invoice is sent electronically to the e-mail address indicated by the Customer or delivered in paper form together with the Product. Acceptance of the Terms and Conditions is at the same time consent to receive invoices electronically.
  2. Any disputes arising between the Customer and the Seller shall be resolved in accordance with Polish law. In the case of a dispute with the Consumer, the competent court is the court determined by the provisions of civil procedure applicable to the place of residence of the Consumer or the seat of the Seller.
  3. The Terms and Conditions shall be governed by Polish law and shall be interpreted in accordance with its provisions.
  4. The Terms and Conditions do not affect any rights of the Clients-Consumers under the applicable mandatory provisions of the national law of the place of residence of the Consumer.
  5. The Seller reserves the right to make changes to the Terms and Conditions. Registered Customers will be informed of each change by e-mail, which at the same time contains information on the right to terminate the contract within 14 days of notification. The new provisions of the Terms and Conditions become effective 14 days after the date of sending the notification. Orders placed before the effective date of the changes will be processed in accordance with the Terms and Conditions in effect at the time of placing them.